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30 DAYS to return your items - FREE Exchanges
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-15% off your order over €150 with code: BOOST15
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30 DAYS to return your items - FREE Exchanges
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Our aim: your satisfaction. If the product you receive doesn't fit or please you, we want you to have time to change your mind. All the answers to your questions about returns and refunds.
You have 30 days from receipt of your order to return an item if it doesn't suit you, if you change your mind or if the size doesn't fit.
Returned items must :
Please note: Any item damaged, soiled, incomplete or sent after 30 days will be refused.
For orders placed between November 11 and December 31, the return period has been extended to January 31, to facilitate post-holiday exchanges.
Return costs depend on the type of request:
- For a refund : return costs are charged to the customer. A fixed amount of €3 is applied, to be paid directly when the request is made on our returns platform.
- For an exchange: the return is entirely free of charge, we cover the costs.
⚠️ Returns are made via Mondial Relay only.
🌍 If you are returning from outside France, please see the dedicated question below.
We cannot refund the initial delivery charge, even if you return your order in full. These costs cover the carrier and are invoiced as soon as your package is dispatched.
Of course we do! A size mistake can happen, and we want every customer to be able to wear their Resilience Skill product with comfort and pride 💪
If the size doesn't fit, simply use our online returns platform. Select the item(s) concerned, choose the exchange option, and follow the steps:
👉 Exchanges are 100% free of charge.
We exchange:
- for the same product in another size,
- for another product of equivalent value.
🛑 Important: if the product requested in exchange is no longer in stock, you will automatically receive a credit note in the form of a gift card to be used as soon as you wish on our site.
⚠️ Please note: items on sale or marked as "last items" cannot be exchanged.
In this case, only a refund is possible (see return conditions).
It depends on your country of residence:
🌍 If you are in a country served by Mondial Relay
(Examples: Belgium, Luxembourg, Spain, Portugal, etc.).
You can make your return directly via our online returns platform. The process is identical to that from France: simply enter your zip code as your order number, select the items to be returned, and follow the instructions.
✅ Exchanges are free of charge
💶 Refunds incur a €3 return fee.
⸻
❌ If you are in a country not covered by Mondial Relay or outside the European Union
(Examples: Switzerland, United Kingdom, French overseas departments and territories, Canada, etc.)
In this case, our returns platform will not be able to generate a label.
➡️ Returns or exchanges are then entirely at your expense (shipping costs and choice of carrier).
You can return items to us at the following address:
Resilience Skill - Alexandra VIAL
ZA la delphine
85580 Saint Michel en l'herm
France
📦 We recommend using a shipment with a tracking number.
🕐 Processing may take a little longer depending on the carrier and customs formalities.
Yes, you can combine several items from different orders into a single package, as long as each item meets the 30-day return period.
Don't forget to add the return coupon for each order concerned.
If an error has been made in the preparation of your order, please contact our customer service department immediately. We'll take care of the return shipping costs and rectify the situation as quickly as possible.
If a product is damaged on receipt, follow these steps:
We'll send you a prepaid return slip, and on receipt of the product at our premises, we'll offer you a replacement or refund.
Conditions:
- The item must be returned within 30 days of receipt.
- It must be clean, unworn and with its tags intact.
We guarantee the quality of our products, but they are still textiles and may wear out over time. If a manufacturing defect is found, we recommend that you contact us within 30 days of receipt of the item. After this period, we cannot guarantee a refund or commercial gesture.
Items damaged or worn by the customer: Although we strive to offer quality products, textiles are not indestructible. If an item is reported several months after purchase with defects or wear (pulled threads, loose seams, etc.), this damage will be considered to be related to normal use or improper care (e.g. machine washing at inappropriate temperatures).
Please note: Complaints of this type do not give rise to a refund or a commercial gesture. It is the customer's responsibility to take care of his clothes.
Once your return has been received and checked, your refund will be processed within 3 working days. You will receive an email confirming that your refund has been processed. The amount will be credited back to the credit card you used to place your order, or to your Paypal account.
Items purchased on our stands at events or via a reseller cannot be returned or refunded by our customer service department.
For returns or complaints concerning a product purchased from a retailer, please contact the retailer directly.
1. Prepare your parcel:
2. Create your return label:
3. Drop off your parcel:
The return coupon is included in your parcel and can be used directly in paper format.
If you've lost or thrown it away, you can download it below, print it out and fill it in.
Important conditions for returns:
Condition of items: All items returned must be in impeccable condition: clean, unworn (with the exception of a quick fitting), with their labels intact and, if applicable, in their original packaging.
Non-conforming items: If we receive items that are dirty, worn, damaged or without labels, they will not be refunded. The customer will be asked to pay a collection fee. If no response is received within 15 days, the items will be discarded.
Abuses detected: Customers who deliberately send items in an unacceptable condition will be blacklisted from our site and will no longer be able to place orders.
