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returns & refunds

Our aim: your satisfaction. If the product you receive doesn't fit or please you, we want you to have time to change your mind. All the answers to your questions about returns and refunds.

Need help?

The product doesn't suit me, I've changed my mind. How long does it take to get my money back?

If you don't like the item, it doesn't fit or you've changed your mind, you have 30 days from receipt to send it back to us.

The item must not be worn (except for fittings), must be labelled and in its original condition; items with packaging must be returned in their original packaging. For your return, you can reuse the original envelope or shipping carton, or use clean, airtight packaging. 

NB: Any item that is damaged, spoiled, soiled, incomplete (original label and packaging) or returned after 30 days will be refused.

What are the return times during the Christmas period?

During this period, all orders placed between November 15 and December 31, returns are postponed until January 31 to make sure your loved ones like your order. Enjoy!

Who pays for the return journey?

You are responsible for return shipping costs. We accept returns via Mondial Relay, which charges from €4.40. If your return is very light, you can also use La Poste's tracked letter service, which costs from €2.16. 

See procedure below.

Will I be reimbursed for the delivery charges invoiced at the time of my order if I return my order?

We are unable to refund delivery charges even if you return your order in full, as these have been billed to us by our carrier.

Can I exchange a product?

Product exchange is not possible, as our stock is limited. We invite you to make your return for a refund, and place a new order on available items. 

Can I return items from several orders in the same parcel?

You can return items from several orders in the same package. If the items in each separate order fall within the 30-day cooling-off period.

What should I do if I have received a product that does not correspond to my order?

An error must have occurred during the preparation of your order by our team. Please contact us, and we'll sort it out as soon as possible at our expense.

What should I do if an item I receive is damaged?

Take a photo of your damaged item and send it to customer service. We'll send you a return slip for the damaged garment, and upon receipt, a new item will be sent to you.
The item must be labeled and unworn to ensure that it arrived in this condition. Please do not delay in contacting us, as the 30-day period remains in effect even in this case.

NB: We do not take back damaged, unlabelled and worn items. If your garment still shows premature wear despite the care taken, please contact us so that we can find a solution.

How long does it take to get my money back?

Your order will be refunded as soon as we receive your parcel. We will send you an e-mail to let you know, and your credit card will be charged within a week.

Can I return an item purchased at a stand or from a retailer?

All items purchased on the stand cannot be refunded or returned. In the same way as for items purchased from a retailer, it is the retailer's responsibility to handle your returns and refunds according to their terms and conditions.

return procedures

You wish to make a return : 

  • Your item must be in the same condition as when you received it: clean, unworn, labelled and with its original packaging.
  • The period of 30 days after receipt must be effective. 

By mondial relay

  1. Use the original envelope, shipping carton or airtight package, and put your item back inside.
  2. Put a note with your order number inside.
    We don't have a crystal ball, so it will be a problem for your refund if we don't know the sender.
     
  3. Create your return on the Mondial Relay platform and choose Relay :
    LOCKER 24/7 SUPER U L'AIGUILLON
    RUE DES MARAIS
    85460 L'AIGUILLON-SUR-MER

    Our contact details are:
    Alexandra Vial
    9 rue de la raque 85580 Saint Michel-en-L'herm
    return[AT]resilience-skill.fr

     

  4. Print the label, stick it on your parcel and close it.
  5. Drop off the parcel at the relay of your choice.
make a return

Please note that we do not accept returns by post, colissimo or any other means. Your package will unfortunately be returned to you.

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Please note that due to delivery delays, some items will not be available until next week. We invite you to activate an alert to receive an email notification as soon as they become available. We apologize for the inconvenience and thank you for your understanding.