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FREE DELIVERY (Mondial Relay) in mainland France, Belgium, Luxembourg, Spain and Portugal for orders over €100
30 DAYS to return your items - FREE Exchanges
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-15% off your order over €150 with code: BOOST15
FREE SHIPPING order +100€ (FR/BE/LU/ES/PT)
30 DAYS to return your items - FREE Exchanges
-10% off your first order by subscribing to our newsletter
Our aim: your satisfaction. If the product you receive doesn't fit or please you, we want you to have time to change your mind. All the answers to your questions about returns and refunds.
You have 30 days from receipt of your order to return an item if it doesn't suit you, if you change your mind or if the size doesn't fit.
Returned items must :
Please note: Any item damaged, soiled, incomplete or sent after 30 days will be refused.
For orders placed between November 1 and December 31, the return period is extended, giving you 60 days to return your item.
Return costs depend on the type of request:
- For a refund : return costs are charged to the customer. A fixed amount of €3 is applied, to be paid directly when the request is made on our returns platform.
- For an exchange: the return is entirely free of charge, we cover the costs.
⚠️ Returns are made via Mondial Relay only.
🌍 If you are returning from outside France, please see the dedicated question below.
We cannot refund the initial delivery charge, even if you return your order in full. These costs cover the carrier and are invoiced as soon as your package is dispatched.
Of course we do! A size mistake can happen, and we want every customer to be able to wear their Resilience Skill product with comfort and pride 💪
If the size doesn't fit, simply use our online returns platform. Select the item(s) concerned, choose the exchange option, and follow the steps:
👉 Exchanges are 100% free of charge.
>> We only exchange for the same product in stock in a different size, ora product at the same price in stock.
🛑 If the product is not available, you will receive a credit note that can be used on our website.
⚠️ Please note: you are only entitled to one free exchange per order.
If you have selected "exchange" twice, you will receive a credit note with the $3 return shipping fee deducted from your credit.
It depends on your country of residence:
🌍 If you are in a country served by Mondial Relay
(Examples: Belgium, Luxembourg, Spain, Portugal, etc.).
You can make your return directly via our online returns platform. The process is identical to that from France: simply enter your zip code as your order number, select the items to be returned, and follow the instructions.
✅ Exchanges are free of charge
💶 Refunds incur a €3 return fee.
⸻
❌ If you are in a country not covered by Mondial Relay or outside the European Union
(Examples: Switzerland, United Kingdom, French overseas departments and territories, Canada, etc.)
In this case, our returns platform will not be able to generate a label.
➡️ Returns or exchanges are then entirely at your expense (shipping costs and choice of carrier).
You can return items to us at the following address:
Resilience Skill - Alexandra VIAL
ZA la delphine
85580 Saint Michel en l'herm
France
📦 We recommend using a shipment with a tracking number.
🕐 Processing may take a little longer depending on the carrier and customs formalities.
Yes, you can combine several items from different orders into a single package, as long as each item meets the 30-day return period.
Don't forget to add the return coupon for each order concerned.
If an error has been made in the preparation of your order, please contact our customer service department immediately. We'll take care of the return shipping costs and rectify the situation as quickly as possible.
If a product is damaged on receipt, follow these steps:
We'll send you a prepaid return slip, and on receipt of the product at our premises, we'll offer you a replacement or refund.
Conditions:
- The item must be returned within 30 days of receipt.
- It must be clean, unworn and with its tags intact.
We guarantee the quality of our products, but they are still textiles and may wear out over time. If a manufacturing defect is found, we recommend that you contact us within 30 days of receipt of the item. After this period, we cannot guarantee a refund or commercial gesture.
Items damaged or worn by the customer: Although we strive to offer quality products, textiles are not indestructible. If an item is reported several months after purchase with defects or wear (pulled threads, loose seams, etc.), this damage will be considered to be related to normal use or improper care (e.g. machine washing at inappropriate temperatures).
Please note: Complaints of this type do not give rise to a refund or a commercial gesture. It is the customer's responsibility to take care of his clothes.
Once your return has been received and checked, your refund will be processed within 3 working days. You will receive an email confirming that your refund has been processed. The amount will be credited back to the credit card you used to place your order, or to your Paypal account.
Items purchased on our stands at events or via a reseller cannot be returned or refunded by our customer service department.
For returns or complaints concerning a product purchased from a retailer, please contact the retailer directly.
1. Prepare your parcel:
2. Create your return label:
3. Drop off your parcel:
The return coupon is included in your parcel and can be used directly in paper format.
If you've lost or thrown it away, you can download it below, print it out and fill it in.
Important conditions for returns:
Condition of items: All items returned must be in impeccable condition: clean, unworn (with the exception of a quick fitting), with their labels intact and, if applicable, in their original packaging.
Non-conforming items: If we receive items that are dirty, worn, damaged or without labels, they will not be refunded. The customer will be asked to pay a collection fee. If no response is received within 15 days, the items will be discarded.
Abuses detected: Customers who deliberately send items in an unacceptable condition will be blacklisted from our site and will no longer be able to place orders.
When you make a return and:
• you have requested a credit note,
• or the item you want in exchange is no longer in stock,
The refund will be issued in the form of a credit note, which can be used on our website.
👉 There are two possible scenarios, depending on how the initial order was placed.
If you were logged into your account when you placed your order,
the credit will be automatically added to your store credit.
How to use it?
1. Log in to your customer account.
2. Add your items to the shopping cart.
3. When confirming your order, a line will appear indicating your available store credit.
4. Simply check the corresponding box to apply all or part of your credit.
5. The amount will be automatically deducted from the total amount payable.
Example:
• Available store credit: $60
• Order amount: $81
• You check the store credit box → $60 is deducted
➡️ You only have $21 left to pay.
If your order was placed without a customer account, the credit note will be in the form of a code.
• This code will be sent by email in the message confirming the refund in the form of a credit note.
• It should be entered in the "Promo code"field when confirming your next order.
🔹 This code:
• is personal,
• is linked to your email address (you will therefore need to enter this email address)
• cannot be used by another account,
• can be combined with current promotions and codes.
👉 It works exactly like a gift card.
• A credit note is not a bank refund.
• It is valid throughout the entire website, with no expiration date.
• It can be used in one or more transactions.
• No code is sent when a customer has an account: the credit is directly visible at the time of payment.
Before contacting us, please remember to:
• check that you are logged into your account,
• check the "store credit" or "promo code" field when confirming your order,
• check your emails (including spam) if you placed a guest order.
The vast majority of issues concerning assets are resolved directly at this stage.
