FREE SHIPPING (point relais) in Metropolitan France for orders over €100
30 DAYS to return your items
-10% off your first order with the code RESILIENCE
ordering & payment
You have questions about ordering and paying on our site. We've answered all the most frequently asked questions, so if you have any that haven't been answered, please contact us!
How do I place an order on our site?
- Once you've selected your size, add it to your shopping basket. Proceed in the same way for all the items you want.
- Go to your basket to see the summary, where you can modify quantities or delete items.
- Once you've finalized your basket, proceed to the checkout stage.
- Fill in your contact details and choose your mode of transport (Point relais or home delivery) before proceeding to the payment stage (by Credit Card).
- You will receive a confirmation e-mail summarizing the details of your order. You'll receive another e-mail when your parcel is picked up, with the tracking link.
Can I receive my order gift-wrapped?
We don't offer this service at the moment, but we're working on it so that we can offer it to you.
How do I modify or cancel a current order?
Once your order has been confirmed, it is no longer possible to go back and modify it. Please contact our customer service team as soon as possible so that we can cancel your order and refund your money. You can then renew your purchase with the right items.
If your order has already been shipped, we cannot cancel it.
You have 30 days to return the items and request a refund of the order, unfortunately the shipping costs will not be refunded and the return shipping costs are at your expense.
To avoid return postage costs, if you don't want your order at all, you can refuse delivery so that the parcel can be returned to us free of charge.
ATTENTION: items must be in new, labelled and unworn condition for a refund. More information on the returns page.
I haven't received my order confirmation email.
First of all, check that your e-mail address is correct in the "My account" section of your customer area. If it's not, you can change it directly here. If your order appears in your order history, you can check its status, as payment may not yet have been made.
Check that the e-mail hasn't been put in your inbox's spam folder. If it has, put it back in your inbox to receive all our messages.
If in doubt, don't hesitate to contact our customer service department.
Do you have any coupon codes?
We're offering 10% off your first order on our website, with no minimum purchase. Promotional items are listed on our outlet page.
Don't hesitate to subscribe to our newsletter to receive all the latest news.
What methods of payment are accepted on the site?
We only accept credit card payments on our website (Visa, Mastercard).
Payment by Paypal is not available due to very high platform fees.
Is online payment totally secure?
The Monetico payment module is developed by our bank CIC and is secured by a 3D Secure which will require a validation on your phone to accept the payment.
How do I get an invoice?
The invoice is sent directly by e-mail when your order is dispatched. If your e-mail address is incorrect, you will find it in your order history.
Do you take credit cards at the stands?
You can pay by credit card (with no minimum purchase), or in cash at the stands.