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ordering & payment

You have questions about ordering and paying on our site. We've answered all the most frequently asked questions, so if you have any that haven't been answered, please contact us! 

How do I place an order on our site?

Placing an order on our site is quick and easy.

1. Shop by selecting the items and sizes you want, then add them to your basket.
2. Once you've made your selection, go to your basket to check the summary. Here you can modify quantities or remove items if necessary.
3. Proceed to the next step to fill in your contact details, choose your shipping method (relay point or home delivery) and finalize your order by proceeding to payment.
4. Once your order has been confirmed, you'll receive a confirmation email detailing your order. When your package is picked up by the carrier, a second email will be sent to you with a tracking link.

How do I modify or cancel a current order?

Once validated, your order cannot be modified directly on the site. If you have made a mistake, please contact our customer service department as soon as possible. If your order has not yet been dispatched, we can cancel it and refund you so that you can place another order with the right items.

However, if the order has already been shipped, it will no longer be possible to cancel it. In this case, here are your options:

  • You can refuse delivery and have the package returned to us at no cost to you.
  • If you receive the parcel, you have 30 days to return the items in new condition, with their labels still on, and request a refund. You are responsible for the return shipping costs, and the original shipping costs are non-refundable.

To find out more about our returns policy, please visit our returns page at .

I haven't received my order confirmation email.

If you don't receive the confirmation email, here's what you can do:

  1. Check that the email address you have entered is correct in the "My account" section of your customer area. If you make a mistake, correct it immediately.
  2. Check your order history in your customer area. If your order appears correctly, this means that the payment has been processed, and that the confirmation e-mail may have been blocked by your inbox (check your spam folder).

If you have placed an order in guest mode, you may not have access to a customer account or order history. We recommend that you create an account before ordering so that you can easily retrieve all your information, including invoices.

If you still have any doubts, don't hesitate to contact our customer service department.

What methods of payment are accepted on the site?

We use the secure Monetico module, provided by our bank CIC, to process payments. Here are the available options:

  • Credit cards: Visa and Mastercard. Most credit cards work on this system.
  • Coming soon: We'll also be offering PayPal and Apple Pay, again via Monetico, for even greater flexibility.

Monetico integrates the 3D Secure system, which requires validation by a code received on your phone to secure the transaction. What's more, you can register your credit card securely to simplify future payments.

Here's a tip: if you want to support us even more, you should pay by credit card, as it costs us less than PayPal. This helps our small team to reinvest in our business!

Is online payment secure?

Yes, absolutely. The Monetico module is completely secure thanks to double protection:

  • SSL protocol, which encrypts all transmitted data.
  • The 3D Secure system, which adds telephone verification to every payment.

We take the security of your transactions very seriously, so you can order with complete peace of mind.

How do I get an invoice?

The invoice is sent automatically by email when your order is shipped. If you have entered an incorrect email address, you may not receive your invoice. Please make sure you have entered a valid address before placing your order.

If you have a customer account, you can also find all your invoices in your order history. If you have placed an order in guest mode, it will not be possible to access them directly. We therefore advise you to create an account before ordering if you wish to have easy access to your documents.

How long does it take to process an order?

Orders are generally prepared within 24 to 48 working hours.

A working day is a day on which our team is at work, i.e. Monday to Friday, excluding public holidays. We do not process orders over the weekend or on public holidays.

In exceptional cases, such as when our team travels for events or competitions, the processing time may be slightly extended. We make sure to notify you of any such delays directly in the shopping basket, before you finalize your order, so that you are informed in advance.

Do you have any coupon codes?

We offer a 10% discount on the first order placed on our site, with the code RESILIENCE.

We also offer an Outlet section, where you'll find discounted items. These products are often the last items from the end of the collection. Once these items are sold out, they will not be put back in stock. This is a great opportunity to take advantage of special prices on specific sizes and models.

Why no Black Friday or big promotions?

At Resilience Skill, we believe in fair pricing all year round. We don't participate in massive commercial operations like Black Friday, because we believe that our handcrafted products, made with care, deserve a balanced price that reflects their quality. By buying our products, you're also supporting an ethical approach that respects the environment.

Do you accept credit cards on the stands?

Yes, we accept payment at our booths during competitions and events:

  • By credit card, using our Zettle terminal (no minimum purchase required).
  • In cash.

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Street Art

Please note that due to delivery delays, some items will not be available until next week. We invite you to activate an alert to receive an email notification as soon as they become available. We apologize for the inconvenience and thank you for your understanding.