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privacy
Resilience Skill is particularly committed to respecting the privacy and confidentiality of its customers' personal data. Aware of the importance of this data, we are committed to protecting it in accordance with current regulations applicable in France.
To ensure that your personal data is treated with the utmost respect, we set out below the terms and conditions for the collection and use of your personal data, your rights to your data and your obligations.
1- A few definitions
"We" or "Resilience Skill" or "Dioxyjen Graphic": represented by Ms. Jennifer VIAL ;
"Our Site" or "the Site" refers to the https://www.resilience-skill.fr website;
"RGPD": this is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ;
"You" means any visitor to our Site whose personal data we collect, and in particular customers whose personal details we collect when ordering online.
2- Data controller
The data controller is the natural or legal person who determines the purposes and means of data processing.
We are responsible for processing personal data collected during orders, contact forms and browsing the Site.
3- What personal data do we collect?
We collect personal data about you exclusively in connection with the purposes described below, in order to optimize the quality of our services and the user experience on our site.
It is therefore important that you inform us immediately of any changes to your personal data so that we can update them. Otherwise, we may not be able to provide some of our services.
You will find details of the personal data we collect below:
- Data relating to your identity (title, surname, first name, home address, home telephone number, home e-mail address)
- Site browsing data (IP address, browsing origin, browsing data, browser version and type, operating system used, request area and time, number of connections, pages viewed)
4- For what purposes do we collect your personal data?
We collect your personal data for the following purposes:
Goals | Legal basis |
|---|---|
Response to a contact message or, more generally, to any request
| This processing is based on our legitimate interest in improving the quality of our services.
|
Order on our website | This processing is based on our interest in responding to your request and processing your order. |
Management of requests for access, rectification and opposition rights
| This processing is based on our legal obligations
|
5- When do we collect your personal data?
We collect your personal data:
- when you visit our Site, in particular by means of cookies and other web analysis technologies;
- when you contact us by email or telephone;
- when you place an order on our site
Generally speaking, we take care to minimize any collection of personal data concerning you and undertake to collect only the data that is necessary for each of the purposes below.
According to the documents under which we collect your personal data, either (where asterisks are present) the data marked with an asterisk is essential to respond to your requests or to comply with a legal or regulatory obligation, or (where no asterisks are present) all the information requested from you is essential to respond to your requests or to comply with a legal or regulatory obligation. Failure to provide this information may prevent us from responding to your requests.
6- How long do we keep your personal data?
The length of time we keep your personal data depends on the purpose for which we collect it.
The following table summarizes the main retention periods we apply:
Goals | Retention periods for personal data |
|---|---|
Web audience measurement statistics
| 13 months
|
Site navigation data
| 13 months |
Contact details for order management | 36 months (3 years) |
At the end of these periods, your personal data will be irreversibly deleted or anonymized.
However, your personal data may be retained beyond the time limits indicated in the following cases:
- to meet a legal or regulatory obligation, for the time required to fulfill the obligation in question;
- to be in a position to respond to any legal action, during the limitation period provided for by the applicable legislation;
- to respond to legal action, for the duration of said legal action.
7- Who will receive your personal data?
All data that you share with us, or that we collect from you, will be kept secret and will not be disclosed to third parties, except if required by law or if the data must be transmitted in order to carry out the request made or the contractual relationship to which you have subscribed.
Therefore, only authorized Dioxyjen Graphic personnel, namely Mrs Jennifer Vial, have access to your personal data.
However, your personal data may be transmitted to our subcontractors, i.e. O2switch and Sendinblue, only when necessary.
We strictly require our service providers and subcontractors to use your personal data only to manage the services we ask them to provide. We also require these service providers and subcontractors to always act in compliance with applicable laws on the protection of personal data and to pay particular attention to the confidentiality and security of your data.
We may also need to communicate your data to third parties in order to comply with an injunction issued by the legal authorities.
8- Can my personal data be transferred outside the European Union?
We ensure the security of your data and do not transfer it outside the European Union.
However, should such a transfer occur, we will inform you and assure you that we will take particular care to ensure that the transfer is carried out in compliance with the applicable regulations and will put in place rigorous and appropriate organizational, procedural and technical measures to ensure the security and confidentiality of your personal data.
9- What cookies are used when using our site?
When you visit our website, cookies are placed on your computer, cell phone or tablet.
Below you will find information to help you better understand how cookies work and how to use the current tools to set them.
Cookies are small text files that websites place on the hard disk of your computer, cell phone or tablet when you visit a site. Their purpose is to collect information about your browsing habits and to enable certain functions. In particular, cookies help us to know what information you like, so that we can guarantee you a smooth and optimal browsing experience on our site and guarantee its performance.
On your computer, mobile or tablet, cookies are managed by your web browser.
- Purpose of cookies
Our website uses browsing cookies, in particular via Google Analytics. These cookies enable users to better navigate the site, access all its features and measure its audience.
- Accept or decline cookies
There are several ways to manage cookies.
Setting your browser parameters
You can deactivate these cookies at any time.
Your browser can also be set to notify you when cookies are placed on your computer and to ask you to accept them or not. You can accept or reject cookies on a case-by-case basis, or refuse them once and for all.
We remind you that this setting may modify your access conditions to our services requiring the use of cookies.
Here's how to control or prevent cookies :
The configuration of each browser is different. You can find out how to modify your cookie settings in your browser's help menu.
- if you use Internet Explorer™: http: //windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- if you use Safari™: http: //support.apple.com/kb/PH5042
- if you use Chrome™: http: //support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
- if you use Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
- if you use Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html.
For more information on how cookies and targeted advertising work, please visit www.youronlinechoices.eu and www.allaboutcookies.org.
Setting parameters on a cookie management platform
You can manage your cookies by visiting the cookie management platforms offered by advertising professionals.
To find out more about cookies and how to manage them, visit the CNIL website https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser or click on the "Help" option in your browser menu.
10- What are your rights regarding the processing of your personal data?
In accordance with current regulations, you have the following rights:
- right of access to your personal data contained in our databases
- the right to rectify or delete your data, it being specified that this right may be limited in accordance with our legal obligations,
- right to limit the processing of your personal data in the cases provided for by the regulations and in particular by Article 18 of the RGPD,
- right to portability of your data,
- the right to object to the collection and processing of your data on legitimate grounds,
- the right to withdraw your consent at any time, for the processing operations for which we have collected your consent.
You may exercise these rights, free of charge, by sending us a request accompanied by proof of identity:
- by email: contact form
- by post to the following address Dioxyjen Graphic, 3 le Recredy 85170 Bellevigny
You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL). Naturally, we are at your disposal to help you find an amicable solution to any difficulties you may encounter.
You may also give general or specific instructions to a trusted third party certified by the CNIL or to Dioxyjen Graphic concerning the retention, deletion and communication of your personal data after your death. You may designate a person to carry out these instructions and modify them at any time. In the absence of instructions given during your lifetime, your heirs will be able to exercise certain rights, in particular the right of access.
11- Update of our privacy policy
We may occasionally modify or amend our personal data protection policy in order to update it, particularly with regard to changes in our activities.
We therefore invite you to consult it regularly and in particular each time you visit our Site in order to be aware of its latest version.
We will, however, ensure that you are informed of any material changes to Resilience Skill's use of your personal data and/or seek your consent where necessary.