LIVRAISON GRATUITE en France Métropolitaine avec Mondial Relay pour les commandes de + de 100€
30 JOURS pour retourner vos articles
-10% sur votre première commande avec le code RESILIENCE sans minimum d'achat
LIVRAISON GRATUITE en France Métropolitaine avec Mondial Relay pour les commandes de + de 100€
Accueil | CUSTOMER SERVICE | Return & Reimbursements
Our goal : your satisfaction.
If the clothes do not fit, if you do not like them, or for whatever reason, you will find below all the informations you need about returns and reimbursements.
If you do not like what you ordered, or if you changed your mind about it, you have 30 days to send it back to us.
The garment has to be in perfect condition, never worn, must be labeled and sent in its original packaging. You can use the original carton for shipping, or a clean and waterproof packaging.
NB: we will not accept any damaged item, incomplete packaging (label and original packaging) or a return after 30 days.
All the orders placed between November 15th and December 31st can be returned untill January 31st to make sure you will please your loved ones. Enjoy !
Transportation costs for returns are your responsibility. You can use Mondial Relay, the prices start from 4,40€. If you parcel is light, you can also use La Poste (lettre suivie) starting from 2,16€.
See the procedure below.
We cannot, since these costs were directly paid to the transportation company.
We do not allow that since we have very little stock. We suggest you to return the items you do not like for a refund, and then place a new order on our website.
Yes, but do not forget to put the order numbers inside ! Of course, all of the returned items must be within 30 days.
We made a mistake and we are sorry ! Contact us quickly and we will help you at our expense.
Take a picture and send it to our customer service at hello@resilience-skill.fr. We will send you a return label for the damaged item, and will send you a brand new one after receiving it.
The item must still be labeled and never worn. Contact us as soon as possible, you also have 30 days in this situation.
NB : we do not accept damaged items that have been worn and without their labels. However, if you notice a premature wear despite taking good care of it, contact us so we can find a solution.
After receiving your parcel with the item(s) inside, we will send you an email to notify you. It will take up to one week to be visible on your account, depending on your bank.
All the items bought on our stand cannot be reimbursed or exchanged. Same goes for the resellers, you have to ask them directly and see their return policy.
You want to send your items back :
-10%
sur votre première commande
code promo :
resilience