LIVRAISON GRATUITE en France Métropolitaine avec Mondial Relay pour les commandes de + de 100€
30 JOURS pour retourner vos articles
-10% sur votre première commande avec le code RESILIENCE sans minimum d'achat
LIVRAISON GRATUITE en France Métropolitaine avec Mondial Relay pour les commandes de + de 100€
Accueil | CUSTOMER SERVICE | Order and Payment
You ask yourself questions about your order and payment on our website. We answer the most frequent questions below. If you need further information, do not hesitate to contact us !
We are working on it !
Contact us as soon as you can to make sure we can change your order or cancel it before shipping. You will therefore be partially or fully reimbursed according to the change you want to make.
If your order has already been shipped, you will not be able to make changes.
You have 30 days to return items and ask to be reimbursed. Shipping costs will be at your expenses.
To avoid extra shipping costs and if you are sure you do not want the products you ordered anymore, you can refuse the delivery so the parcel will be sent back to us.
WARNING : only brand new items, never worm and with tags on will be accepted and refund. More information on the page returns and refunds.
Check if your email is entered correctly in your customer account. If it is not the case, you can modify it there. If you cannot find your order summary in your customer account, you can check the status of your order, sometimes the payment has failed.
Check your spams in your inbox and make sure you save our email adress in your contacts.
For any doubt, do not hesitate to contact our customer service.
We offer -10% on your first order, with no minimum purchase. Products on sales are listed on our outlet page.
Do not hesitate to subscribe to our newsletter to be kept up to date on all the good deals.
We only accept credit card payments (Visa, Mastercard).
We do not accept Paypal payments due to excessive costs.
We use a payment module from our bank the CIC, that wil ask you for dual authentication on your phone to confirm your payment.
You will automatically receive your invoice by email when your order will be shipped. In case of an incorrect email adress, you still can find your invoice in your customer account.
You can pay by card or by cash, with no minimum purchase.
-10%
sur votre première commande
code promo :
resilience