infos

Accueil | CUSTOMER SERVICE | General info

Find below all the answers to your requests about the brand, our products, your order, payment, shipping and delivery and our refund policy. If you do not find what you are looking for, do not hesitate to contact us !

Need help ?

Dois-je nécessairement créer un compte pour passer commande ? D

You must create a client account on our website to be abble to order our products.
Why should I create an account ?

To track your order history and for returns and refunds.
To dowload your invoices
To check your gift card balance
To save your contact details for future orders

Forgotten pasword ?

No worries ! You can reset your password using your mail adress, under “My Account”.

How to unsubscribe from the newsletter ?

If you no longer want to receive our emails, you can clic on “unsubscribe” in the mail, we will delete your adress from our mailing list.

How to delete my customer account ?

If you want to delete your customer account, simply contact us with the mail used to create your account, we will take care of it.

Can I reserve an item ?

It is not possible to reserve items. Adding a product to your shopping cart is not a product reservation. Do make sure you get all the items you want, we encourage you to confirm your order quickly.

The product I want is not in stock, can I pre-order it ?

Only on specific products. If one item in your shopping cart is “avaiable to special order”, you order will be shipped only when all the products are available. I will extend the delivery time.

How can I know if a product is back in stock ?

All our products will not be systematically back in stock, it depends on the demand but also the stock owned by our suppliers. To notified when an item is back in stock, subscribe to our newsletter. You can also contact us.

How to choose your size ?

Choose your regular size. Each product description gives you information about the model’s measurements, as well as a link to our size guide.

Where are your products made ?

Designs and patterns are created by us in France, in Vendée. The manufacturing location and frabric assembling depends on the product, it is made in Europe or Asia. The heat transfers are handmade in our workshop, in France.

Is there a physical store to buy your products ?

Not for now. We work hard to develop a reseller network. We often participate to Crossfit® competitions where you can fin our stand where you can try our products and directly buy them.

My gym sells Resilience Skill products, are these the same as the ones sold on your online shop ?

Yes, the items you can buy online are the same as the one we customize and that your local gym sells. Sizing and quality are the same.

Do you customize t-shirts for competitions ?

If you already have a vector file of your logo (logo, font…) contact us ! We will come back to you with our best offer if we can give life to your project !